The Future of Unified Communications

Unified Communications (UC) is an integral part of the service sector, with no chances of its popularity abating soon. It’s predicted that the UC market will be worth a whopping $79.3 billion in the next four years, and by then, the solutions that this business offers would have revolutionized.

A manager is distracted by calls during work.

What’s Unified Communications?

It’s a marketing concept that enjoyed burgeoning success since inception. It integrates business communication avenues such as messaging, IP telephony, fax, extension mobility, and video conferencing, all into a singular model. This makes in-house communication seamless and glitch-free.

Given the significance of Unified Communications in the service industry, investors are interested in knowing trends expected to shape the future landscape.

Let’s skim through a forecast of that the future beholds.

Smart UC and AI

As AI is growing its influence on all sectors of the economy, it’s expected to take over UC. AI call analytics, in-car AI virtual assistants, and real-time customer behavior evaluation will enable better communication. Employees would soon be seen sporting collaboration apps in their ears, glasses, or even under their skin.

Something else that’s in the stars for UC is replacing voice calls with bots or virtual assistants. This removes communication lag when the recipient is unable to attend calls. Instead of postponing responses, the bots can be trained to deliver meaningful replies. With every employee having their own assistant, worker productivity is bound to increase as workers feel valued, respected, and rewarded for their work.

A businesswoman working on her desk.

Physical Endpoints

A major concern that businesses have about UC is if office hardware such as desktop phones and PBXs will become obsolete as time passes. They need to reevaluate if innovation in Unified Communications would replace engineers with software.

As we become technologically progressive, this change is bound to happen. It’ll enable businesses to cut costs by replacing paid employees with systems, and eliminate human errors and unclog the communication channels.

Such physical endpoints will also mobilize employees and renew the definition of desk jobs as workers are no longer restricted to one station. They can invest their expertise elsewhere, while the more menial tasks are handled by new technology.

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