No two auto repair shops are same. They may vary in the number of employees that they staff. Their customer demographics may differ. They may have different technological systems assisting them in their operations. And so on…
However, all successful auto repair shops have one thing in common, and that is—they all efficiently manage their working staff.
All successful auto repair shop owners efficiently manage their employed technicians
The realized benefits? They go beyond the domains of simply boosting a repair shop’s productivity. The approach has so many other benefits to offer, some of which are extremely valuable from the context of a business, operating in a highly competitive service sector.
It Helps Auto Repair Shops to Complete a Job Within the Provided Estimate
Estimates provide customers with the convenience and shop owners with an idea of how much of their resources would be utilized in completing a job. It allows you and your customers to plan and budget accordingly. The more accurate the estimates, the more convenient it is for both of you.
Wages of automotive technicians form a primary consideration of these estimates. If you efficiently manage your technicians, it means you can get a job done within the pre-defined billable hours. The final bill that your customers receive is within the provided estimate. Moreover, you too are to able save on the extra resource cost; otherwise, expended in case of inefficient management.
It Helps Improve Customer Satisfaction
This benefit serves as an extension to the previous one. You tell your customer that a particular repair job would cost him $XXX, and it would take 2 hours to complete it. By efficiently managing your technicians, you indeed delivered on the promise that you made to your customer.
This helps improve your customer service, as a result of which, your customers return satisfied.
It Helps Improve Customer Loyalty
Your customers know that you always deliver on the promise you make. They have experienced it. Then why would they go to any other auto-repair shop in their local neighborhood?
It helps improve customer loyalty and customer retention rate.
It Saves You from Lot of Hassles
If you are not managing your technicians efficiently, you are inviting trouble. Other undertaken assignments may get affected since you were not able to channelize the human resources as per your initial plan. Assignments can exceed deadlines. Your reputation can face damage in the market. You may have to pay for the overtime to your working staff—and the trouble that comes with it is well documented.
You can avoid all this, if you efficiently manage your auto repair shop employees.
Looking for an Auto Repair Shop Management Tool?
LANKAR has the solution. The company provides technology driven management solutions to auto repair shop owners, which are scalable and customizable. Using LANKAR designed solutions, auto repair shop owners can manage all the aspects of their business with ease.