Why You Need to Consider Outsourcing IT Support

Integrating digital systems into everyday business operations has become critical for businesses to stay competitive in their respective industries.Businesses are now increasing their IT spending year-by-year.

According to a report by Spiceworks, 44% of organisations plan to boost their tech spending in 2020, while about 88% expect their IT budgets to either increase or remain the same.

Businesses are also taking on a larger number of projects, so they need to incorporate several managed IT services such as hosting, storage, backup, infrastructure, devices as a service, and IT support to manage their systems and workloads.

We’ve prepared this piece to discuss why you should consider outsourcing IT support by outlining its many benefits.

Specialisation and Expertise

If your strategy is to hire an employee to maintain every IT service your business needs, you soon won’t have the cash flow necessary to run a business.

Conversely, if you only hire a select few people to run all IT operations, you will not only overwork them, but you will also compromise your business—they won’t have the IT specialisations needed to handle all operations.

Outsourcing IT ensures you avoid both of these issues. You will be hiring entire teams of people who are not only trained to use specific technologies, but also have the necessary experience in using those technologies.


Hiring in-house staff is a costly affair. However, even once you get that out of the way, you’ll have to invest in consistently training your staff to ensure their knowledge of different networking, security, software, and hardware solutions is up to date.

Not to mention, managers will need to take time from their busy schedules to interview and train new staff members.

Moreover, you’ll also have to manage attrition. Your IT support employees will see their value increase as they improve their skills and gain more experience. They will turn to other opportunities if the salaries you’re offering them don’t meet their demands. Once an employee leaves, you’ll have to repeat the cycle once more.

Faster System Implementation Speed

It’s common for IT projects to stall because businesses lack the time and resources needed to implement systems that are vital for their completion. However, outsourcing IT support provides you with the time and space to begin projects as soon as you’re ready.

Once your internal management team has agreed on an approach for the project, your IT support partner will provide the staff with expertise needed to complete the project on time.

VIXTRO is a premium professional IT consulting company in Melbourne that provides managed IT services for small and medium businesses (SMB).

The company provides industry-leading IT support services to clients across a wide spectrum of industries, including legal services, accounting firms, manufacturing, construction, public and private education, retail, and franchises.

Get in touch with VIXTRO to learn more about their services.

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