IT Support: In-House vs. Outsource

Can’t decide whether to outsource your business IT support or hire a full-time in-house team? You’re not alone.

Businesses—irrespective of size, scope and industry—find it difficult to make this decision. The fact is that both options have their pros as well as cons.

In order to make the right decision for your business, check out this quick, simple guide:


The biggest benefit of an in-house team is that they will easily be available at the time of crisis. Your technicians can answer and fix technical or other issues immediately.

Having an in-house IT support department can keep your costs under control. The team will be working as full-time employees in your company. Like other departments, they will be paid a salary, which will remain steady, regardless of the tasks undertaken.

Be it setting up a new server or repairing a computer system, the IT support expenditure will remain same.

That being said, you will need to spend time and money recruiting qualified, certified technicians. They will also need constant training to stay up to date with the changes in technology.

Alongside employee recruitment and training, companies need to pay employees’ benefits, bonuses, paid sick leaves, and such. Recruitment, training and providing equipment to the support staff will enhance your expenses.


Outsourcing is a much better option than an in-house team. Firstly, outsourced IT support is more economical than hiring in-house employees. The larger your business, the more technicians you would need to recruit.

Most professional IT support companies provide round-the-clock support services via phone or remote computer access. Therefore, you can have easy, instantaneous access to support technicians.

With outsourcing, you get access to a wide range of expertise and knowhow. Most outsourcing companies comprise a large number of certified, trained, and experienced IT professionals specializing in different areas. On the other hand, you can recruit only a handful of in-house technicians due to budget constraints.

Many outsourced IT support companies offer a wide range of pricing packages. This allows businesses, especially small and new companies to select the one that suits their budget.

If you want to save time and money, then outsourcing is the best choice for your business.

For outsourcing IT supporting in Texas, Rete Consulting can help. Rete Consulting Inc. The managed IT service company has been helping businesses minimize costs and maximize productivity.

They specialize in an array of areas, including Microsoft Office 365, cloud computing, email and web hosting, voice and data networking, network setup and documentation, and much more. Regardless of project scale or complexity, they offer free consultation to all clients.

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